About Lesson
- Active Listening: Care providers listen attentively to patients, demonstrating interest and empathy in their concerns and experiences.
- Open-Ended Questions: Asking open-ended questions encourages patients to share their thoughts, feelings, and concerns more freely, promoting dialogue and understanding.
- Nonverbal Communication: Body language, facial expressions, and eye contact convey empathy and attentiveness, reinforcing trust and connection.
- Clarification and Summarization: Care providers clarify and summarize information to ensure mutual understanding and address any misunderstandings or confusion.