Communication Skills in Healthcare

What Will You Learn?

• By the end of this module, learners will be able to:
• Understand Different Types of Communication
• Differentiate between verbal, non-verbal, and paraverbal communication.
• Recognize the role of each type in effective healthcare interactions.
• Develop Effective Verbal Communication Techniques
• Use clear, concise, and empathetic language in patient interactions.
• Employ questioning strategies to gather information and encourage dialogue.
• Enhance Non-verbal Communication Skills
• Interpret and utilize body language, facial expressions, and tone of voice to build trust and rapport.
• Demonstrate empathy and attentiveness through non-verbal cues.
• Apply Active Listening Techniques
• Define and practice active listening strategies to improve patient-provider relationships.
• Identify and overcome barriers to effective listening.
• Address Communication Challenges in Diverse Settings
• Recognize cultural, linguistic, and literacy barriers in healthcare communication.
• Implement strategies to ensure inclusive and effective communication with diverse patient populations.
• Analyze and Apply Communication Skills in Practice
• Evaluate real-life case studies to identify effective communication practices.
• Develop personalized strategies for enhancing communication in professional settings.